Returns and exchanges can be made within 14 days of delivery date. Any items net discounted 30%-49% are only eligible for either an exchange or refund via electronic gift card. Items net discounted 50%+ or noted as "Final Sale" on the product page at time of purchase cannot be returned (no refunds or exchanges).

Items must be returned in the same condition as they were sent in addition to being unworn, unwashed, and undamaged with the original tags attached. All full priced refunded items will have a $21.95 processing and handling fee removed from the refund total. International customers are responsible for all return shipping charges.

We understand if your new purchase doesn’t work out the way you imagined, so we’ve made the return process as easy as 1, 2, 3.
Please read our return policy before getting started.

1. Request a return shipping label by clicking here*

2. Package your items

3. Ship your package

Exchanges for full priced items are eligible for a return shipping label.

If the item is discounted 30%- 49%, there will be a $21.95 handling fee issued to the exchange.

When creating a return, you will be prompted to select whether you wish to exchange your item or return the item for a refund.

Once we receive your return we will send out your exchange order. International returns are not eligible for a pre-paid shipping label and may be sent back by the customer using any traceable method of shipping. If you are returning an already exchanged item, there will be a $21.95 handling fee issued.

Yes, you are more than welcome to combine items from different orders in your return package. Please be sure to include the corresponding order numbers for each item inside the package. Also, include our return form for each order for better understanding for when we receive your return.

Please allow up to 10 business days for your return or exchange to be processed. Once we have processed it, you will receive an email containing a refund notification or a tracking number for your exchange. If you are receiving a refund, it can take several business days to reflect on your account. This varies depending on your financial institution.

We do not accept returns or exchanges that were purchased from a retailer. Please return these items back to the retailer you originally bought them from.

Alp N Rock is committed to producing high quality garments in carefully selected facilities worldwide. We choose factories with the highest ethical standards, both in terms of worker welfare and equipment safety. Alp N Rock clothing is made by well-trained workers in modern factory environments, which we visit regularly to ensure and maintain top of the line production practices.

Alp N Rock never compromises on our commitment to sustainability,
accountability, and transparency. Currently, our production is taking place in
India and China. We will also be expanding to Peru and Vietnam in the years to
come.

When it comes to the materials we select for our products, Alp N Rock makes the ethical decision to never use animal fur or skin in any form.

We use eco-friendly down alternatives wool alternatives, vegan leather, and faux fur
in our products because we believe animal rights are worth protecting. We invite you to learn more about what makes Alp N Rock products cruelty free.

We have successfully sourced sweater blends and yarns that insulate without the itchiness or need for sheep’s wool. This is what makes our products itch-free and super cozy!

Our down styles are filled with PrimaLoft®, which is a post-consumer recycled eco-insulation. It matches the quality, feel, and warmth of traditional down, while supporting our cruelty-free and planet-friendly ethos.

We offer a wide range of sizes and fits, from form fitting to relaxed, so everyone can find something that fits their style and preference.

Our size guide is based off standard body measurements. Occasionally, specific fit details will be mentioned in the product description when relevant.

Alp N Rock is proud to use fabrics that are PFA/PTE free!

Made from our exceptionally soft blend of ECOVERO™ derived from sustainably grown wood sourced from certified European forests, ensures this style is both gentle on your skin and to the environment.

We offer Standard USPS Shipping (3-7 Business Days) or FedEx Two-day ( 2 Business Days)

Your order can be expected to ship within 5-7 business days of being placed. You will receive a shipping confirmation email once your order is on the way!

We use polybags that are made of 100% recycled materials to ship your order safely.

Yes, you can select International Shipping at checkout. Applicable taxes and shipping options will be disclosed.

Please note that duties may be paid during checkout or collected at the time of delivery, depending on your country of residence.

Incorrect Item

We are so sorry that you received an order in error. We are happy to get this corrected for you as soon as possible. Please contact us and we would be happy to assist you and get your corrected item shipped out as fast as we can.

Defective or Damaged Items 

We cannot accept articles that are not in the same condition in which you received them. Please inspect all items upon delivery. If you find that you have received a defective or damaged item, please contact Customer Service within 7 days of delivery.

A damaged item that falls under any of the following categories is not eligible for return or exchange.

• Damage caused by improper care, misuse, abuse or neglect

• Normal wear and tear.

• Damage caused by anything other than defects in material or workmanship.

• Damage caused by use of solvents or the natural breakdown of colors and materials over extended time and use.

Orders placed over $1,500 will be sent with an adult signature required to ensure the delivery is not lost or stolen. 

We are unable to cancel your order once it has been placed.

If you need to add an item or change the shipping address, please contact us at customerservice@alpnrock.com.

Unfortunately, we do not allow more than one discount code to be applied to an order.

Please contact us as soon as possible and we would be happy to apply it to your order and refund you for the difference. Once we refund you, you will receive a refund notification email. Please allow several business days for your refund to reflect on your account.

Unfortunately, we do not offer retroactive discounts towards an order you’ve already placed.

Prices are subject to change.  We reserve the right to change the current advertised price. Special offers cannot be applied to previous purchases and cannot be combined with any other discount offer.

If you have not received any confirmation emails regarding your order, exchange, or return, it could be one of two things: First, check your spam/junk folders for an email from us. Depending on your email provider, certain email can be filtered into these folders. If you cannot find an email from us, the email attached to your order could be incorrect. Please contact Customer Service if you are having issues receiving any emails from us.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0%-36% APR interest, no hidden or late fees, and checking eligibility has no impact to credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. You can learn more about state notices to consumers here.

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

Will this affect my credit score?

Checking eligibility has no impact to credit if you choose to pay with Shop Pay installments. Affirm will not report to credit bureaus. 

How do returns work with installments through Shop Pay?

If we process a refund for a return, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated. If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both. If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

I have more questions about Shop Pay Installments.

You can find more information including answers to questions about installment payments on Shop Pay.

We are glad you asked! ANR rewards is a way for us to give back to our loyal customers. With every order, you can earn credits based off how much you spend. Enjoy redeeming on future orders for great deals!

You can create an account with us and you will automatically be enrolled (plus earn $20 when you sign up). 

Sign up for rewards here!

You earn points every time you purchase. Check out this chart for more details.

Rewards page

Log into your account and your points will show up at checkout.

Not seeing them? Make sure you are logged in, then visit the account page.

Points will be visible under “store credit.” Use the code to redeem at checkout.

As a ANR Loyalty Program member belonging to the Insider, VIP or Ultimate status, all customer service inquiries will go to the top of our queue and will be handled exclusively by Team Leads.

You will need to reset your password. To do so, click on the “Forgot Password” link on the login page. You will then be emailed a link to reset your password.

Resorts around the world often have custom units made specifically for them that we do not keep in stock at our warehouse. The best way to find availability is to contact that specific resort directly. Please contact us if you need more information on a specific resort.

If you are unable to find a particular item, please contact us and we will be able to check the availability of the item from our online store.

Due to the collectability and uniqueness of our garments, we try to keep our collection small each season and usually do not reproduce products.

Please check your inbox of the email you subscribed with. If you do not see the ‘Welcome to Alp N Rock!’ email, please check your junk mail.

Discount codes can not be used in combination with sales, promotions, or other codes. This includes the VIP first purchase code.

For fastest service, please email our team: customerservice@alpnrock.com

Click here to start a return or exchange.

Customer Care Hours: Monday-Friday 9am-5pm EST