Returns and Exchanges

Feel free to try it on. Every style we make is crafted with care and we’re proud of our high standard of quality.
We understand if your new purchase doesn’t work out the way you imagined, so we’ve made the return process as easy as 1, 2, 3.
Please read our return policy before getting started.

  1. Request a return shipping label by clicking here*
  2. Package your items
  3. Ship your package
Return Policy

Items purchased online can be returned within 30 days of the purchase date. Clothing must be unworn, unwashed, and undamaged with the original tags still attached for a full refund back to the original form of payment. Items purchased that do not meet this description are not eligible for a return.

Please Note:

  • The original shipping charges for any orders are not refundable.

  • If using our pre-paid shipping label when returning an item, a flat fee of $7 will be deducted from your refund amount. 

  • Gift cards cannot be returned or exchanged.

  • Items purchased from a 3rd party retailer cannot be returned to the Alp N Rock online store. Please contact the original store that you purchased the item from.

    For Items Discounted 40% Off or More

    • Any items discounted 40% off or more are eligible for either an exchange or a refund via electronic gift card.

    • Electronic gift cards never expire and are valid for use on our online store.

    • If using our pre-paid shipping label when returning an item, a flat fee of $7 will be deducted from your refund amount.

    Final Sale

    Items marked as “ *FINAL SALE ITEM ” are not eligible for return or refund and cannot be exchanged or accepted for store credit.

    Defective or Damaged Items

    We cannot accept articles that are not in the same condition in which you received them. Please inspect all items upon delivery. If you find that you have received a defective or damaged item, please contact Customer Service within 7 days of delivery.

    A damaged item that falls under any of the following categories is not eligible for return or exchange.

    • Damage caused by improper care, misuse, abuse or neglect.

    • Normal wear and tear.

    • Damage caused by anything other than defects in material or workmanship.

    • Damage caused by use of solvents or the natural breakdown of colors and materials over extended time and use.

      How Do I Exchange an Item?

      Items purchased online can be exchanged within 30 days of purchase date.
      For All Exchange Items
      –All exchange items are eligible for a free return shipping label.
      – Please follow the steps at the top of the page to request a return shipping label through us and we will waive the $7 flat fee for return shipping.
      – Once we receive your return item(s), we will send out your exchange order at no cost.
      –If you would like to ensure the availability of your exchange item(s), please contact customer service to place the item(s) on hold. Items are held for up to two weeks.
      –If you have requested an item for exchange that we no longer have in stock, we will contact you via email to notify you.
      –If your exchange is an uneven exchange, we will send an invoice via email where you can pay the difference

      For Expedited Exchange Orders
      – If you need your exchange order expedited, please contact our customer service line during normal business hours for assistance.
      – If you are not able to get in contact with customer service immediately, please create a new order with the exchange item(s) and contact customer service for further assistance.

      What if I am an International Customer?

      International Shipping Information

      We ship internationally to all countries (with the exclusion of Russia). We offer free international shipping on all orders over $600 (USD), otherwise shipping is $29.95 (USD) for standard shipping or $49.95 (USD) for priority to all countries outside of the USA.

      For international orders, duties and taxes can be due upon delivery. Depending on the country, the duties and taxes can vary. Unfortunately, we do not have control of any country specific tariffs and duties imposed on any orders by your respective government. You will be responsible for all duties and taxes imposed on your order. We are legally responsible by Border Agencies to show the original price of any of the item(s).

      If a package was left at customs, or a wrong address was provided with the order information, customer will be responsible for reshipment costs.
      International Return Policy
      – Unfortunately, international orders are not eligible for free returns due to the cost involved with duty, taxes, and shipping
      – Please send back any items to our shipping address using any trackable shipping method of your choosing
      – Once we receive your return item, we will issue a refund or an electronic gift card
      – We currently do not accept exchanges for international orders
      – For exchanges, please place a new order with the item you’d like exchanged and return your original item
      – International shipping charges are non-refundable

      What if I Purchased from a Retailer?

      Items purchased from a 3rd party retailer cannot be returned to the Alp N Rock online store. Please contact the original store that you purchased the item from.

      What is Your Holiday Return Policy?

      We have extended our return policy for the holiday season. Purchases made from November 24th through December 31st may be returned or exchanged through January 15th of the following year or within 30 days of delivery (whichever date is later).

      What if my Items Are Defective or Damaged?

      If you have received a defective or incorrect item, please contact customer service immediately for assistance.

      How Long Will It Take for My Return or Exchange to Be Processed?

      Please allow up to 7 business days for processing of returns and exchanges from the time it is received.
      You will receive an email notification once the return has been completed.

      How Do I Make An Adjustment To An Order I Just Placed?

      If you just placed an order online and need to make a correction or adjustment, please contact us immediately at our customer service line or email address.

      What if my Order is Returned to Sender?

      If you enter your mailing address incorrectly on your order, you are responsible for reshipment costs.

       

      For international orders: If the package was left at customs, or a wrong address was provided with the order information, the customer will be responsible for reshipment costs.
      Contact customer service immediately to update your mailing address.

      An item is now on sale. Do you offer price adjustments?

      Prices are subject to change. We reserve the right to change the current advertised price. Special offers cannot be applied to previous purchases and cannot be combined with any other discount offer.

      Why isn't my discount code working?

      Discount codes can not be used in combination with sales, promotions, or other codes. This includes the VIP first purchase code.