Shipping & Returns

Returns and Exchanges

Feel free to try it on. Every style we make is crafted with care and we’re proud of our high standard of quality.
We understand if your new purchase doesn’t work out the way you imagined, so we’ve made the return process as easy as 1, 2, 3.

1. Request a return shipping label and packing slip.

2. Package your items

3. Ship your return package within 7 days

Return Policy

Items purchased online can be returned within 14 days of the purchase date. Exclusions apply for gift cards, final sale items and items purchased at a discount of 30% off or higher, see below for details. We cannot accept articles that are not in the same condition in which you received them. Clothing must be unworn, unwashed, and undamaged with the original tags still attached for a full refund back to the original form of payment. Items that do not meet this description are not eligible for a return. 

Please Note:

- The original shipping charges for any orders are not refundable.

- If using our pre-paid shipping label when returning an item, a flat fee of $20 will be deducted from your refund amount. International returns are not eligible for a pre-paid shipping label and may be sent back by the customer using any traceable method of shipping. All shipping costs are the responsibility of the customer.

- Gift cards cannot be refunded, returned or exchanged.

- Items purchased from a 3rd party retailer cannot be returned to the Alp N Rock online store. Please contact the original store that you purchased the item from.

-Exchanges of exchanges are charged a $30 flat fee for shipping costs.

Items Discounted 30-49% Off

- All items discounted 30% to 49% off are eligible for either an exchange or a refund via electronic gift card. Items discounted 30-49% off are not eligible for cash refund.

- Returns with a 30% to 49% discounted will have a flat fee of $25 deducted from your refund or store credit.

- Exchanges on items discounted 30% to 49% will be charged a $25 shipping fee.

- Electronic gift cards never expire and are valid for use in our online store.

Final Sale

Items 50%+ off or items noted as “ FINAL SALE ” on the product page at time of purchase are not eligible for return (no refund or exchange). 

Defective or Damaged Items

Please inspect all items upon delivery. If you find that you have received a defective or damaged item, please contact Customer Service immediately.

A damaged item that falls under any of the following categories is not eligible for return or exchange.

- Damage caused by improper care, misuse, abuse or neglect.

- Normal wear and tear.

- Damage caused by anything other than defects in material or workmanship.

- Damage caused by use of solvents or the natural breakdown of colors and materials over extended time and use.

Colorado Retail Delivery Fee

Effective July 1, 2022, Colorado imposes a retail delivery fee on all deliveries by motor vehicle to a location in Colorado with at least one tangible personal property subject to state sales or use tax.

A retail delivery that is returned to the retailer for a full refund of the purchase price and any applicable fees is not eligible for a refund or credit of the retail delivery fees collected and paid on such retail delivery.

Exchange Policy

Items purchased online can be exchanged within 14 days of purchase date. Items marked "FINAL SALE" at time of purchase are not eligible for exchange.

US Exchanges

- All US exchange items are eligible for a free return shipping label.

- Please follow the steps at the top of the page to request a return shipping label.

- Once we receive your returned item(s), we will send out your exchange order at no cost.

International Exchanges

- We currently do not accept exchanges for international orders.

- Please place a new order for the item you’d like and return your original item for a refund. All duties, taxes and shipping costs are the responsibility of the customer.