Returns and Exchanges

Feel free to try it on. Every style we make is crafted with care and we’re proud of our high standard of quality.
We understand if your new purchase doesn’t work out the way you imagined, so we’ve made the return process as easy as 1, 2, 3.
Please read our return policy before getting started.

1
Print and fill out this entire return form VIEW RETURN FORM
2
Request a return shipping label* SHIPPING LABEL
3
Package your items with your return form
4
Ship your package

NEED HELP?

Phone: (760) 494-0920

Mon-Fri: 9am-5pm PST
*Items ship during the above business hours

Shipping & Return Address
Alp-n-Rock
6138 Innovation Way
Carlsbad,Ca 92009

Items purchased online can be returned within 30 days of the purchase date. Clothing must be unworn, unwashed, and undamaged with the original tags still attached. Returns that do not meet this description are not eligible for a return.

Please Note:

–The original shipping charges for any orders are not refundable.

–Gift cards cannot be returned or exchanged.

–Items purchased from a retailer cannot be returned to the online store. Please contact the original store that you purchased the item from.

For Non-Discounted Items
– Non-discounted return items may be issued a full refund to the original form of payment.
– If using our pre-paid shipping label when returning an item, a flat fee of $7 will be deducted from your refund amount.

For Items Discounted 40% Off or More
–Any items discounted 40% off or more are eligible for either an exchange or a refund via electronic gift card.

–Electronic gift cards never expire and are valid for use on our online store.
–If using our pre-paid shipping label when returning an item, a flat fee of $7 will be deducted from your refund amount.

Items purchased from a retailer cannot be returned to the online store. Please contact the original store that you purchased the item from.

Items purchased online can be exchanged within 30 days of purchase date.
For All Exchange Items
–All exchange items are eligible for a free return shipping label.
– Please follow the steps at the top of the page to request a return shipping label through us and we will waive the $7 flat fee for return shipping.
– Once we receive your return item(s), we will send out your exchange order at no cost.
–If you would like to ensure the availability of your exchange item(s), please contact customer service to place the item(s) on hold. Items are held for up to two weeks.
–If you have requested an item for exchange that we no longer have in stock, we will contact you via email to notify you.
–If your exchange is an uneven exchange, we will contact you via telephone once we receive your return item and request your payment information for any price differences.

For Expedited Exchange Orders
– If you need your exchange order expedited, please contact our customer service line during normal business hours for assistance.
– If you are not able to get in contact with customer service immediately, please create a new order with the exchange item(s) and contact customer service for further assistance.

International Shipping Information
For international orders, duties and taxes can be due upon delivery. Depending on the country, the duties and taxes can vary. Unfortunately, we do not have control of any country specific tariffs and duties imposed on any orders by your respective government. You will be responsible for all duties and taxes imposed on your order. We are legally responsible by Border Agencies to show the original price of any of the item(s).
International orders will be delivered by your local post office and sent through U.S. Postal Service.
If a package was left at customs, or a wrong address was provided with the order information, customer will be responsible for reshipment costs.
International Return Policy
– Unfortunately, international orders are not eligible for free returns due to the cost involved with duty, taxes, and shipping
– Please send back any items to our shipping address using any trackable shipping method of your choosing
– Once we receive your return item, we will issue a refund or an electronic gift card
– We currently do not accept exchanges for international orders
– For exchanges, please place a new order with the item you’d like exchanged and return your original item
– International shipping charges are non-refundable

We have extended our return policy for the holiday season. Purchases made from November 24th through December 31st may be returned or exchanged through January 15th of the following year or within 30 days of delivery (whichever date is later).

If you have received a defective or incorrect item, please contact customer service for assistance.

Please allow up to a week for processing of return and exchanges from the time it is received.
You will receive an email notification once the return has been completed.

If you just placed an order online and need to make a correction or adjustment, please contact us immediately at our customer service line or email address.
If you just placed an order with an incorrect billing address, please contact your credit card company immediately to ensure if the payment could possibly be rejected.

If the mailing address was entered incorrectly when the order placed, the customer will be responsible for reshipment costs.
For international orders: If the package was left at customs, or a wrong address was provided with the order information, the customer will be responsible for reshipment costs.
Contact customer service immediately to update the mailing address, and resolve any reshipment costs, so we may have the ability to resend upon immediate receipt.

We allow a one-time price adjustment per customer within 7 days of your purchase date.
Please contact customer service to make a price adjustment for you.
Price adjustments will be issued in the form of a refund back to the original form of payment.
You will receive a refund notification email once the price adjustment has been completed.