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Return Policy

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Customer Support
760-494-0920
customerservice@alpnrock.com

Mon-Fri: 9am-5pm PST
*Items ship during the above business hours

Shipping & Return Address
Alp-n-Rock
6138 Innovation Way
Carlsbad,Ca 92009

Returns and Exchanges

Feel free to try it on. Every style we make is crafted with care and we’re proud of our high standard of quality.
We understand if your new purchase doesn’t work out the way you imagined, so we’ve made the return process easy.
Please read our return policy before getting started.

Step 1
Print and fill out this entire return form
View Return Form
Step 2
Request a return shipping label*
Request Shipping Label
Step 3
Package your items with your return form
Step 4
Ship your package
*Return shipping labels are eligible for any items that are not discounted 40% off or more

FAQ’s
  • What is the Return Policy?

    Items purchased online can be returned within 30 days of the purchase date
    For Non-Discounted Items
    – Non-discounted return items may be issued a full refund to the original form of payment
    – Items that fall into this category are eligible for a pre-paid return shipping label
    – When using our pre-paid shipping label when returning an item, a flat fee of $7 will be deducted from your refund amount
    For Items Discounted 40% Off or More
    Any items discounted 40% off or more are eligible for either an exchange or a refund via electronic gift card
    – Customers are responsible for the cost of return shipping for any of the items in this category
    – Any form of shipping can be used to return items
    – We recommend including a tracking number with the return package, as we are not responsible for lost packages
    Clothing must be unworn, unwashed, and undamaged with the original tags still attached.
    Items purchased from a retailer cannot be returned to the online store. Please contact the original store that you purchased the item from.
    The original shipping charges for any orders are not refundable.
    Gift cards cannot be returned or exchanged.

  • What if I Purchased from a Retailer?

    Items purchased from a retailer cannot be returned to the online store. Please contact the original store that you purchased the item from.

  • How Do I Exchange an Item?

    Items purchased online can be exchanged within 30 days of purchase date
    For Non- Deeply Discounted Items
    – Non-discounted exchange items are eligible for a free return shipping label
    – Please follow the steps at the top of the page to request a return shipping label through us and we will waive the $7 flat fee for return shipping
    – Once we receive your return item(s), we will send out your exchange order at no cost
    For Items Discounted by 40% or Greater
    – Customers are responsible for the cost of return shipping for any items in this category
    – Please print and fill out our return form to include in your return package and ship your package through any shipping carrier of your choosing
    – We recommend including a tracking number with the return package, as we are not responsible for lost packages
    – Once we receive your return item(s), we will send out your exchange order at no cost
    For Expedited Exchange Orders
    – If you need your exchange order expedited, please contact our customer service line during normal business hours for assistance
    – If you are not able to get in contact with customer service immediately, please create a new order with the exchange item(s) and contact customer service for further assistance
    If you would like to ensure the availability of your exchange item(s), please contact customer service to place the item(s) on hold. Items are held for up to two weeks.
    If you have requested an item for exchange that we no longer have in stock, we will contact you via email to notify you.
    If your exchange is an uneven exchange, we will contact you via telephone once we receive your return item and request your payment information for any price differences.

  • What if I am an International Customer?

    International Shipping Information
    For international orders, duties and taxes can be due upon delivery. Depending on the country, the duties and taxes can vary. Unfortunately, we do not have control of any country specific tariffs and duties imposed on any orders by your respective government. You will be responsible for all duties and taxes imposed on your order. We are legally responsible by Border Agencies to show the original price of any of the item(s).
    International orders will be delivered by your local post office and sent through U.S. Postal Service.
    If a package was left at customs, or a wrong address was provided with the order information, customer will be responsible for reshipment costs.
    International Return Policy
    – Unfortunately, international orders are not eligible for free returns due to the cost involved with duty, taxes, and shipping
    – Please send back any items to our shipping address using any trackable shipping method of your choosing
    – Once we receive your return item, we will issue a refund or an electronic gift card
    – We currently do not accept exchanges for international orders
    – For exchanges, please place a new order with the item you’d like exchanged and return your original item
    – International shipping charges are non-refundable

  • How Do I Return or Exchange a Gift?

    Please follow the steps of the normal return process located at the top of the page
    You must fill out and include the return form inside your return package
    The most important information needed is the order number
    If you need further assistance, please contact our customer service

  • What is Your Holiday Return Policy?

    YWe have extended our return policy for the holiday season. Purchases made from November 24th through December 31st may be returned or exchanged through January 15th of the following year or within 30 days of delivery (whichever date is later).

  • What if my Items Are Defective or Damaged?

    If you have received a defective or incorrect item, please contact customer service for assistance.

  • How Long Will It Take for My Return or Exchange to Be Processed?

    Please allow up to a week for processing of return and exchanges from the time it is received.
    You will receive an email notification once the return has been completed.

  • How Do I Make An Adjustment To An Order I Just Placed?

    If you just placed an order online and need to make a correction or adjustment, please contact us immediately at our customer service line or email address.
    If you just placed an order with an incorrect billing address, please contact your credit card company immediately to ensure if the payment could possibly be rejected.

  • What if my Order is Returned to Sender?

    If the mailing address was entered incorrectly when the order placed, the customer will be responsible for reshipment costs.
    For international orders: If the package was left at customs, or a wrong address was provided with the order information, the customer will be responsible for reshipment costs.
    Contact customer service immediately to update the mailing address, and resolve any reshipment costs, so we may have the ability to resend upon immediate receipt.

  • Do You Offer Price Adjustments?

    We allow a one-time price adjustment per customer within 7 days of your purchase date.
    Please contact customer service to make a price adjustment for you.
    Price adjustments will be issued in the form of a refund back to the original form of payment.
    You will receive a refund notification email once the price adjustment has been completed.